Return Policy

1. Overview

At AffordableLaptops.co.za, we want you to be completely satisfied with your purchase. Our Return Policy outlines the conditions and procedures for returning products purchased from our website. This policy complies with the Consumer Protection Act 68 of 2008 of South Africa.

2. Return Period

7-Day Return Window: You have 7 calendar days from the date of delivery to initiate a return request. Returns requested after this period may not be accepted unless covered under warranty.

3. Eligible Returns

Products are eligible for return if they are:

• Defective or damaged upon arrival
• Not as described on our website
• Wrong item delivered
• Dead on arrival (DOA)
• Have hardware defects not disclosed in the product description

Change of Mind Returns: We accept returns for change of mind, subject to the following conditions:

• Product must be unused and in original condition
• All original packaging, accessories, and documentation must be included
• A restocking fee of 15% may apply
• Customer is responsible for return shipping costs

4. Non-Returnable Items

The following items cannot be returned:

• Products with physical damage caused by the customer
• Products with removed or tampered serial numbers
• Products that have been modified or repaired by unauthorized parties
• Software licenses or digital products
• Products purchased on clearance or marked as "Final Sale"
• Consumables such as batteries after use

5. Return Process

Step 1: Initiate Return Request

Contact our returns department within 7 days of delivery:

• Email: returns@affordablelaptops.co.za
• WhatsApp: +27 79 530 6169 (Monday-Friday, 8:00 AM - 5:00 PM SAST)
• Include your order number and reason for return

Step 2: Receive RMA Number

Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number via email. This number must be included with your return shipment.

Step 3: Package the Product

• Use original packaging if available
• Include all accessories, manuals, and documentation
• Include a copy of the original invoice
• Clearly write the RMA number on the outside of the package
• Ensure the product is properly protected for shipping

Step 4: Ship the Product

Ship the product to the returns address provided with your approved RMA:

Important: Use a trackable shipping service and keep your tracking number. We are not responsible for items lost in transit.

6. Inspection Process

Upon receipt of your returned item:

• We will inspect the product within 2-3 business days
• You will receive an email confirming the inspection results
• If approved, your refund will be processed
• If rejected, we will contact you to arrange return shipping to you

7. Refunds

Refund Timeline:

• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Bank transfers may take 3-5 additional business days to reflect
• Credit card refunds may take 1-2 billing cycles to appear

Refund Amount:

• Defective products: Full refund including original shipping
• Wrong item delivered: Full refund including original shipping
• Change of mind: Purchase price minus restocking fee (15%) and original shipping

8. Exchanges

We offer exchanges for defective products or incorrect items delivered:

• Subject to stock availability
• If the exact model is not available, we will offer alternatives or a refund
• We cover shipping costs for exchanges due to our error
• For change of mind exchanges, customer covers all shipping costs

9. Shipping Costs

11. Damaged in Transit

If your product arrives damaged:

• Report damage within 24 hours of delivery
• Take photos of the damaged packaging and product
• Keep all original packaging for inspection
• We will file a claim with the courier and arrange replacement/refund

12. Wholesale Returns

Wholesale customers have different return conditions:

• Returns must be requested within 48 hours of delivery
• Minimum return quantity may apply
• Restocking fee of 20% for change of mind returns
• Defective items are handled on a case-by-case basis
• Contact wholesale@affordablelaptops.co.za for wholesale returns

13. Exceptions

Special circumstances may warrant exceptions to this policy:

• Recurring defects in the same product
• Delays in delivery beyond our control
• Force majeure events

Contact info@affordablelaptops.co.za for exceptional cases.

14. Contact Information

15. Consumer Rights

This Return Policy does not affect your statutory rights under the Consumer Protection Act 68 of 2008. You may have additional rights under South African consumer law that cannot be waived.